PDF Viewer error

[atome]

Hi!
I'm trying to use .NET PDF viewer to view attached PDF file.
When I go to 6th page i get an Access Violation error and my app crash.
It also appens when viewing same PDF file from your Document Viewer sample app.
With Acrobat Reader I can view this PDF.
I have version 6.7.5.
Could you correct this problem, please?

Thank you.
Alessandro Tomè

[Loïc]

Hi,

Our current beta release is able to handle your PDF without any crash. So the problem should be fixed into the next minor release.

Kind regards,

Loïc

[atome]

Thank you Loïc!
I will wait next release.

[Loïc]

You are welcome, we will try to release it next Friday.

Kind regards,

Loïc

[atome]

Hi Loïc,
I try version 6.7.8 and the problem persists.
Document Viewer crash (and my application too) on page 6.
Please, help me.

[Loïc]

Hi,

are you sure to really use the latest version ??

I tried on 10 different machines without any issue.

If the problem persists try send us your application including binaries you are using for investigation at http://suppport.gdpicture.com

Kind regards,

Loïc

[atome]

Hi Loïc,
I attach a sample project (split on 6 files). I use VS2008 on a 64bit machine with Vista and it crashes. It works On a Windows 7 and a different Vista 64bit.
Open previous attached PDF file and go to page 6.
Windows Evento Viewer said the problem occurs in ntdll.dll with code 0xc0000005.
I don't have any idea of the reason.

[atome]

The other files...

[Loïc]

Hi,

Still unable to reproduce the issue

Could you try to update to 6.7.9 ? (released today).

Kind regards,

Loïc

[atome]

Hi,
I tried with version .NET 7.0.1 and the error still occurs.
I noticed that error comes out when user go from page 5 to 6. If I extraxt page 6 to a new pdf, I can open it without problems.
Could you give me a special build that helps you to solve the problem?

Thanks.
Alessandro

[atome]

Hi,
I solved the problem myself installing ALL Microsoft updates on the machines where there was the problem!
Now it works.

Bye.
Alessandro