PDF form field calculation doesn't work after save

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awe
Posts: 1
Joined: Mon Dec 09, 2019 11:42 am

PDF form field calculation doesn't work after save

Post by awe » Mon Dec 09, 2019 12:23 pm

Hay guys,

i have a little problem with the GDPicture library.

I have a PDF with some calculations in it and after i save the file via GDPicture, the calculation doesn't work anymore. The fields calculation property got overwritten.

Does anyone had a similar issue and can help me finding a solution?
Here is a link to my onedrive with some pictures and the PDF saved by GDPicture as well as the original one. You can finde the calculation on page 12 and the form field in question is labeld "Monatliche Versorgung".
I am using GDPicture12.

Hopfully i described my problem clear enough, if not do not hesitate to ask!

Kind regards
Arnd

loicaigon
Posts: 35
Joined: Mon Oct 21, 2019 9:11 am

Re: PDF form field calculation doesn't work after save

Post by loicaigon » Mon Dec 09, 2019 5:11 pm

Hi awe,

Thank you for providing a detailed post about the issue you are experiencing.

First of all, could you update your GdPicture version to v14.1.46 please? Let me know if you still experience the issue in this version.

If you still experience the issue, would you be able to submit a ticket here please? https://orpalis.zendesk.com/hc/en-us/requests/new
This is so we can work more closely together on the issue.
Since you already can visualize the problem on your end, would you be able to provide a very short project sample isolating the issue please? We will be needing to reproduce the problem on our end with the document you are using. Currently we cannot reproduce it as this is likely to be caused by the 3rd page of your document as you mention.

Thank you!

Loic Aigon

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