GdPicture Imaging Forums

I have a working .NET 4.5 WPF application that uses 14.1.0.64 and a license key that shows the product "GdPicture.NET Document Imaging SDK V14" in LicenseManager. I upgraded to 14.1.0.113 by uninstalling the existing GdPicture product and installing the new MSI. LicenseManager still shows the old key and product, so I registered the new license key and LicenseManager shows the product is now "GdPicture.NET Document Imaging SDK Ultimate V14". I also updated our application code to register the new license key instead of the old one.

Our application now errors out with the following dialog, showing the OLD license key:

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STOP
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Please register your GdPicture.NET copy for development purpose by using the licenseManager.exe application located into the GdPicture.NET installation directory.
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Error code: 8192::<OLD LICENSE KEY>.
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Contact our team: https://gdpicture.com/contact/
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OK
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I can reproduce this using the DocumentViewer sample project in the GdPicture install folder.

Please advise.

Hello there,

Since I need your keys to investigate the issue, could you create a ticket and give me your GdPicture & DocuVieware keys, please?
Here is the link to our helpdesk: https://orpalis.zendesk.com/hc/en-us/requests/new/

With best,
Fabio