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Re: MSG TO TIFF

Posted: Mon Nov 15, 2021 6:11 pm
by Hugo
Hi there,

Thanks for your question.

This is definitely supported and should work with your syntax.
Have you made sure to be using the latest version of our toolkit? V14.1.138
https://www.gdpicture.com/download-gdpicture/

If you have our latest version installed please make sure you are using and referencing the dlls from our latest GdPicture version in your application.

If your issue persists please let me know.

Regards,
Hugo Cudd
Technical Support

Re: MSG TO TIFF

Posted: Tue Nov 16, 2021 5:30 pm
by Hugo
Hi there,

Thank you for your screenshot.
Does your operating system meet these requirements? https://www.gdpicture.com/guides/gdpict ... ments.html

Regards,

Re: MSG TO TIFF

Posted: Mon Nov 22, 2021 1:48 pm
by Hugo
Hi,

Thanks for confirming this.

I am fairly certain this is not an issue with the installed but rather with the way your environments is able to handle .msi files.
Have you tried checking out some of the guides only allowing you to fix this error message with .msi files? "msi is not a valid installation package"
There appears to be a few solutions online you can try.

Unfortunately I have tried the installation once again and was unable to reproduce this. Even on Windows 11 this works on our end as it should.

I would recommend checking out online solutions to solving the .msi installer issue.

Regards,