The SaveAsPDF method reports a "GenericError" when converting a word document to a pdf document

[stoneyuan]

The SaveAsPDF method reports a "GenericError" when converting a word document to a pdf document.The word document is uploaded to the Attachments.The code is as follows:
bool convertSuccess = false;
try
{
string license = System.Configuration.ConfigurationManager.AppSettings["DocuViewareLicense"];
if (!string.IsNullOrEmpty(license))
{
DocuViewareLicensing.RegisterKEY(license);
}

using (GdPictureDocumentConverter convert = new GdPictureDocumentConverter())
{
GdPictureStatus status = convert.LoadFromFile(documentPath, GdPicture14.DocumentFormat.DocumentFormatUNKNOWN);

if (status == GdPictureStatus.OK)
{
status = convert.SaveAsPDF(convertPath, pdfConformance);
if (status == GdPictureStatus.OK)
convertSuccess = true;
}
}
}
catch (Exception ex) {
logger.WriteLine("GDPictrue DocuViewareLicensing ConvertDocumentToPDF Method Error:" + ex.Message);
}

return convertSuccess;

[Fabio]

Hello,

I tried your code snippet on our latest version and everything seems to work fine.

Could you try to update your SDK to the latest version and tell me if the issue still occurs, please?

Best regards,
Fabio